Shipping & Delivery Policy - YIYINGART

I. Basic Order Information

1. Shipping Origin
   
   
   Shipping location: We will ship your order from our location in Asia on the valid date.
2. Order Processing Time
   
   
   Packages will be dispatched within 4–8 business days after order placement.
3. Tracking Information Notification
   
   
   A confirmation email containing tracking details will be sent to your registered email address upon payment confirmation. If you do not receive this email, please check your spam/junk folder first (it may have been filtered by your email system). Contact us immediately if the email is still not found.
4. Estimated Delivery Time
   
   
   Orders are typically delivered within 4–7 weeks (delivery may take longer in certain countries; contact us for assistance if you have any questions). Feel free to reach out to us at any time if your package does not arrive as scheduled.
5. Shipping Method Notes
   
   
   Delivery times vary by shipping method, and are also subject to your location and the package origin.

II. Shipping Address Change Policy

1. Guaranteed Window for Address Changes
   
   
   Customers may request an address change within 3 calendar days of submitting the original order:
   • Within 3 days (Free & Guaranteed): If you submit your request within this period, we can usually intercept the package before the carrier processes the address change, with no additional fees incurred.
   • After 3 days (Attempt Only, Fees May Apply): Requests made after the 3-day guaranteed window will be handled on a best-effort basis only. At this stage, the order may have already been transferred to our fulfillment partner or carrier, and we cannot guarantee a 100% successful address modification. For urgent or major address changes, please contact our customer service team immediately at: support@yiyingart.com.
   
   
2. Liability & Fees for Address Changes After Payment
   
   
   Changing the shipping address becomes extremely difficult once the package has been picked up by the carrier (e.g., UPS, FedEx) and entered the shipping process, and usually incurs substantial rerouting or interception fees set by the carrier. The following policy applies if a customer requests an address change after the order has been shipped (i.e., after carrier pickup):
   • Customer Liability: The customer shall bear all costs, fees, and surcharges associated with rerouting, interception, or address correction executed by the carrier.
   • Fee Collection: YIYINGART will invoice the buyer for the aforementioned fees, providing a detailed breakdown of the total cost for the address change. Payment must be completed before the carrier processes the rerouting or final delivery.
   • Handling of Delivery Failures: If the customer refuses to pay the rerouting fee, the carrier will return the package to YIYINGART. In such cases, the original shipping fee and carrier’s return fee will be deducted from the final refund issued to the customer.
   
   

III. Regional Shipping Details

1. Standard Shipping Notes
   
   
   All packages are shipped via standard shipping by default. If you require expedited shipping service, please contact our customer service team in advance.
2. United States & Canada
   • Orders to Canada are typically delivered within 28–40 days.
   • Orders to the United States are typically delivered within 20–30 days.
   
   
3. Australia & New Zealand
   
   
   Free shipping is available for all orders. Shipping time options are as follows:
   • Standard Shipping: 25–50 days
   • EMS Shipping: 15–20 days (including processing time)
   
   

IV. Order Tracking Methods

1. Contact us via email or our Contact Us page, and we will reply to you with the detailed package tracking record via email.
2. Check the package tracking status directly through our Track Order Status page.

V. Supported Shipping Countries/Regions

VI. Tariff & Tax Information

VII. Changes to Estimated Delivery Date

1. Notify you promptly;
2. Cancel your order;
3. Process a full refund for you.

VIII. Other Delivery-Related Information

1. Express Shipping Option
   
   
   Express shipping is available at an additional cost. Please send us an email with your order information and destination, and we will calculate a customized shipping fee for you.
2. Average Order Processing Time
   
   
   Estimated processing time for regular orders: 4–7 working days; Special customized products may require an additional 1–3 weeks of processing time.
3. Special Delivery Restrictions
   • Local import tariffs and taxes may be levied based on individual products, materials, or price thresholds, with specific standards varying by country/region. We cannot predict or collect such fees in advance; if payment is required by the destination country, the buyer is responsible for settling the fees.
   • We do not ship to PO boxes, APO (Army Post Office)/FPO (Fleet Post Office) addresses.
   • Due to the nature of our business, some orders may be split into multiple packages for shipping.
   • Some products are made-to-order; please check the corresponding product page for production/shipping lead times.
   
   
4. Countries/Regions Not Supported for Shipping
   
   
   We currently do not ship to the following countries/regions: Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Democratic Republic of the Congo, Republic of South Africa, Djibouti, Egypt, Equatorial Guinea, Eritrea, Svalbard and Jan Mayen, Syria, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe.