Order Modification

You can change your order inoraformation (such as colors, dimensions, shipping address, telephone number) within 24 hours.

If your order has been shipped, it cannot be modified.

Order Cancellation

You can cancel your order free of charge within 24 hours.

If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).

Return

Within 14 days of receipt of the goods, you may request a return for a refund (excluding our return shipping costs). Any products returned should be in its original condition to be returned: unused, in their original packaging and with complete accessories. Additionally, return refunds may be subject to a restocking fee. Please refer to the Restocking Fee section below for details.

Please note that the article should be in its original condition to be returned: unused, in their original packaging and with complete accessories.

Warning – items that are damaged, soiled or which have been used cannot be returned. In case of non-compliant returns, we will not accept the returned items.

Please note that the right to return products does not apply to:

•  Customized products which are ordered from the manufacturer according to the customer’s wishes. (except manufacturer defects)

•  All accessories, such as light bulbs.

•  We will not accept returns, cancellations or exchanges of large orders of the same product (“large orders”: three or more of the same product). If you are ordering a large quantity of an item, we recommend that you first buy one to make sure whether it is what you need. For any questions, please contact us at support@yiyingart.com and we will get back to you as soon as possible.

Please note:

The colors may appear slightly different via the website due to computer’s image resolution and monitor settings. The dimensions will be slightly different as a result of manual measurement. Colors and dimensions are for reference, please refer to the actual product.

How to initiate a return?

•  Send an email where a description of the return reason and of the item you wish to return should be included, to support@kneson.com

•  We will respond to your return request within 24 hours. On weekends and holidays, our response time will be delayed to 24-48 hours. Please check your inbox in time to find our reply email. If you can't find it, please check your spam. Thank you in advance.

•  Once your return application approved, you will receive an email of return approval.

•  If everything is ready, please send off the item you wish to return as soon as possible. The shipping fee will be paid by you.

•  Please send us the tracking number, tracking URL and photos by email after sending the item you wish to return. (Please provide photos of the item in its box at the time of return to ensure that the product you are returning belongs to our site.)

•  After receiving the returned goods, we will check whether your goods comply with our return and refund policy within 48 hours. If it complies, we will refund you, otherwise, we reserve the right to refuse the refund.

Refund

•  We will refund for you after receiving the returned item which is eligible for our Return & Refund Policy.

•  The refund will be in your original payment account after the refund operation. (PayPal: 1-2 days; Credit card: 3-5 days)

•  The actual amount received by you may differ from your original payment due to exchange rate fluctuations.

•  Any shipping fees paid are non-refundable.

Return Address

We will select the nearest return shipping address based on your location. Once your return request has been confirmed, we will send you the return address. Please contact us before returning a item to receive the return shipping address and other instructions. We will not be responsible for returned item(s) without notifying us in advance.

If you encounter any problems during shopping on our website, please contact us at support@yiyingart.com for a solution. Issue a dispute (such as PayPal dispute) will not be helpful to speed up problem solving.

If you have any questions about our Return & Refund Policy, please contact us at support@yiyingart.com

Restocking Fee

We will charge you a restocking fee if the return period has expired or if the reason for requesting a return within the return period is one of the following reasons. Common scenarios include:

• (1) Change of mind or buyer’s remorse
• (2) The same product is available somewhere else at a better price
• (3) Items bought by mistake or no longer needed

We will charge up to 100% of the item’s price as the restocking fee, depending on the return period and the condition of the returned item. The following are the restocking fees for different return scenarios:

• (1) If the buyer changes mind about the purchase and returns the product in its original condition within the return period, we will charge 20% of the product amount as restocking fee.
• (2) The buyer changes their mind and returns the product within the return window received by us is damaged or different, we will charge up to 50% of the product amount as restocking fee.
• (3) For items that are in their original condition after the return period has expired, we will charge up to 80% of the product amount as a restocking fee.
• (4) For items that are found to be damaged or non-conforming after the return period has expired, we will charge up to 100% of the product amount as a restocking fee.

Q&A

The item is damaged when I receive it?

Products received with broken glass, or dented shades or frames are not considered as defective item and cannot be returned. In such a case, we will provide replacement for glass or shades at no additional charge. If you do not wish to receive a replacement and want to return the item, we will consider it as a normal return and charge restocking fees of up to 35%. We also reserve the right to deduct all outbound shipping fees from the refund.

The item received is not the same product as my order?

•  In this case, we recommend that you first check your order information (correct or not).

•  All shipments with items that were received incorrectly or in error need to be reported to us within one week since receipt of the item. 

•  In the event of the delivery of an incorrect item, we shall provide the correct product within a period of up to 8 weeks after receiving your email. We will pay for all shipping fees for returning the incorrect item and for providing the correct product. 

•  If you do not want an exchange and insist on returning the item, the order will be treated as a normal return and you will be charged up to 35% for our storage costs, order preparation costs and shipping costs.

Can I refuse to take delivery of the item which has been shipped?

Once your order has been shipped, we cannot stop it. If you refuse to take delivery, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).

In the event of force majeure (such as damage or defects), please contact our customer service team at support@yiyingart.com immediately and we will give you an appropriate solution.

Returned items are damaged?

When you return the item, please be sure to wrap the product correctly. If the returned item is damaged, we cannot refund for you. In this case, you’d better file a claim with the shipping company (carrier) and advise us on how to deal with damaged products. We will keep your product for only 30 days since it is damaged.

When will I receive the refund?

For successfully returned items, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). For any questions, please contact us by email: support@yiyingart.com and we will get back to you as soon as possible.

Please note that any cancellation or return should follow our Return & Refund Policy.

Manufacturer defects?

If there is a manufacturer defect – we reserve the right to repair / fix any damaged part / glass or defect of any fixture – we sell. If the defect cannot be repaired, we will provide a replacement at no additional charge.

About warranty?

Some items are covered by one-year warranty from the date of purchase. For details, please contact us at support@yiyingart.com

Will I pay for the shipping fee when returning the item?

Yes. In case of any return caused by non-quality problems (including but not limited to colors, dimensions, unsuitable style, personal reasons…), the shipping fee for return shall be borne by you. The actual amount may vary with different carriers.

If you want to return the item for damage or defects, don’t worry and please refer to “The item is damaged when I receive it?” and “Manufacturer defects?” in the Q&A.

About Transportation

1. Does The Selected Shipping Service Apply To My Country And What Is The Carrier? How Long Will It Take To Arrive?

We offer free shipping to some European countries such as Netherlands and Belgium.

Delivery time = Process time ( order preparation )+ Shipping time.

(1) Free Shipping:

• Cost: Free shipping on all orders

• Process Time: 2-4 weeks

(2) Fast Shipping: only available to Norway, Iceland and Cyprus.

• Carrier: UPS/DHL Express

• Cost: €100 per piece

• Process Time: 1-2 Weeks

• Shipping Time: 5-7 days

If you still have questions or need to ship to other countries, please contact us for inquiries: support@yiyingart.com

2. Can I track my order?

Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team support@yiyingart.com for the latest logistics information.

About Returns and Refunds

1. How do I cancel an order?

You can cancel your order for free within 36 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).

2. What if I receive a damaged item?

Products received with broken glass, dented shades or frames are not considered defective and cannot be returned. In this case, we will replace the glass or shades at no additional charge.If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the return fee. We also reserve the right to deduct all outbound shipping charges from refunds.

3. When will I receive the refund?

After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at support@yiyingart.com, we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.

About Product

1. Can the lamp dimmable?

If the lamp uses bulb such as E27, E14, G9 and so on, you can choose a dimmable bulb, so that the lamp will be dimmable with your dimmable system. But if you don't have a dimmable system at home, please enquire us and we will customize the lamp for you.For the lamp with LED-chip, you are not able to change the light source inside, and mostly, we will offer warm light, cool light and dimmable version. If there is no dimmable version at the product page, please enquire us. We can make all lamps dimmable. If you have this need, don't hesitate to enquire us.

2. Can I have a longer cable?

We offer 150cm cable for most lamps. If you want a longer cable (within 800cm), please make a note when you place the order, we will extend the cable for free.

3. Does The Voltage Required By The Product I Purchased Match The Country Where I Am Located?

The voltage of our products will be adjusted according to your country as shown below.
110V-120V: USA, Canada, Mexico, Brazil, Japan, Cuba.
220V-240V: UK, Australia, France, Netherlands, Italy, Germany, Spain, Norway, Ireland, Greece, Portugal, New Zealand, Belgium, South Africa, Egypt, Chile, Denmark, Russia, Singapore, Sweden, Israel, Switzerland.