Delivery area

Products on this site can be shipped to most countries. 

Free shipping policy

Most items on our website offer free shipping to the US and most European countries (excluding Iceland, Norway, and Cyprus).

The Shipping Process (in Working Days) Is as Follows:

• Delivery time = Processing time (order preparation time) + Shipping time

• Order preparation

(1) Check the inventory.

(2) Confirm whether the items in your order need to be customized.

(3) Check your delivery address.

(4) Please double-check that the items in your order comply with our shipping policy.

(5) If everything is ready, your order will be shipped from our warehouse.

Please be sure to provide a detailed shipping address (including the street number). Otherwise, our customer service team will notify you that this may cause shipping delays.

After your order is shipped, we will send you an email containing the tracking number and the website for tracking.

Transportation method:

(1) Free shipping on all orders:

• Cost: All orders are free.

• Processing time: 1-2 weeks

carrier	Corresponding products	Transportation time	Delivery area
DPD	Most products of normal size and weight	2-4 weeks	For most countries
Small Item Express Delivery	Specific products, smaller in size	1-2 weeks
Emergency Medical Services	Large but lightweight products	2-4 weeks

(2) Fast shipping: only available in Norway, Iceland and Cyprus.

• Carrier: UPS/DHL Express

• Cost: €100 per piece

• Processing time: 1-2 weeks

• Shipping time: 5-7 days

(3) Fast Shipping to the United States

Carrier: FedEx

Cost: €10 - €200 (Shipping costs vary depending on the number of products)

Process Time: 1-3 days

Shipping Time: 2-6 days to United States

Corresponding products: Specified products (For details, please refer to SKU information of each product page)

Note: Tariff-free

(4) Fast Shipping to European Countries

Shipping Carrier: DHL or DPD

Cost: €10 - €200 (shipping costs vary depending on the number of items)

Delivery Time:

3-7 days: Most European Countries

Applicable Products: Selected products (see SKU information on each product page for details)

Note: Tariff-free

Please note:

Some non-EU and non-European countries do not offer the fastest delivery services (DHL or DPD).

Delivery times may fluctuate depending on flight availability at the time of order. Other remote countries may require additional time. We are continuously improving our services and working diligently to find more and better carriers to work with.

If you require faster international delivery, please contact us: yiyingartlight@gmail.com

Delivery time

The delivery time we mentioned is only an estimate and mainly depends on the shipping time.

The inventory information displayed on the website is based on inventory data we receive from our own warehouses or manufacturer warehouses. Inventory changes rapidly. Even if the website shows "In Stock," it does not mean that the product is actually in stock. The product may have already been sold when you place your order.

Do not schedule an electrician's visit based on the stock levels and delivery times displayed on the website. An electrician's visit can only be scheduled after the goods have arrived.

Tariff

There will be tariffs when the max side length of a parcel is more than 60cm. Generally, this possibility is around 5%. If there is a tariff, we will be responsible for 20% of this amount.

If you are not sure about it, please contact us at yiyingartlight@gmail.com

Compensation for Late Delivery

If the goods are not delivered on time, we very much regret your delayed receipt of the goods and we will provide you with 10% of the order price of the delayed compensation of the goods. We will do our best to ensure that the goods arrive on time.

If you have any questions about the shipping policy, please contact us at yiyingartlight@gmail.com

 

Q&A

How long will it take to receive my order?

• You can view the order date and refer to the relevant shipping time information.

• You can also track your order. See “How do I track my order?” for details.

• Generally, your order will be delivered within two months (depending on your shipping address and the product you take). If not, contact our customer service team at support@kneson.com for updates.

How can I track my order?

• Once your order has been shipped, you will receive an email containing the tracking number.

• Click this link https://www.17track.net/enand then enter the tracking number.

• You can also contact our customer service team 

Delivery area

Products on this site can be shipped to most countries. 

Free shipping policy

Most items on our website offer free shipping to the US and most European countries (excluding Iceland, Norway, and Cyprus).

The Shipping Process (in Working Days) Is as Follows:

• Delivery time = Processing time (order preparation time) + Shipping time

• Order preparation

(1) Check the inventory.

(2) Confirm whether the items in your order need to be customized.

(3) Check your delivery address.

(4) Please double-check that the items in your order comply with our shipping policy.

(5) If everything is ready, your order will be shipped from our warehouse.

Please be sure to provide a detailed shipping address (including the street number). Otherwise, our customer service team will notify you that this may cause shipping delays.

After your order is shipped, we will send you an email containing the tracking number and the website for tracking.

Transportation method:

(1) Free shipping on all orders:

• Cost: All orders are free.

• Processing time: 1-2 weeks

carrier	Corresponding products	Transportation time	Delivery area
DPD	Most products of normal size and weight	2-4 weeks	For most countries
Small Item Express Delivery	Specific products, smaller in size	1-2 weeks
Emergency Medical Services	Large but lightweight products	2-4 weeks

(2) Fast shipping: only available in Norway, Iceland and Cyprus.

• Carrier: UPS/DHL Express

• Cost: €100 per piece

• Processing time: 1-2 weeks

• Shipping time: 5-7 days

(3) Fast Shipping to the United States

Carrier: FedEx

Cost: €10 - €200 (Shipping costs vary depending on the number of products)

Process Time: 1-3 days

Shipping Time: 2-6 days to United States

Corresponding products: Specified products (For details, please refer to SKU information of each product page)

Note: Tariff-free

(4) Fast Shipping to European Countries

Shipping Carrier: DHL or DPD

Cost: €10 - €200 (shipping costs vary depending on the number of items)

Delivery Time:

3-7 days: Most European Countries

Applicable Products: Selected products (see SKU information on each product page for details)

Note: Tariff-free

Please note:

Some non-EU and non-European countries do not offer the fastest delivery services (DHL or DPD).

Delivery times may fluctuate depending on flight availability at the time of order. Other remote countries may require additional time. We are continuously improving our services and working diligently to find more and better carriers to work with.

If you require faster international delivery, please contact us: support@kneson.com

Delivery time

The delivery time we mentioned is only an estimate and mainly depends on the shipping time.

The inventory information displayed on the website is based on inventory data we receive from our own warehouses or manufacturer warehouses. Inventory changes rapidly. Even if the website shows "In Stock," it does not mean that the product is actually in stock. The product may have already been sold when you place your order.

Do not schedule an electrician's visit based on the stock levels and delivery times displayed on the website. An electrician's visit can only be scheduled after the goods have arrived.

Tariff

There will be tariffs when the max side length of a parcel is more than 60cm. Generally, this possibility is around 5%. If there is a tariff, we will be responsible for 20% of this amount.

If you are not sure about it, please contact us at support@kneson.com

Compensation for Late Delivery

If the goods are not delivered on time, we very much regret your delayed receipt of the goods and we will provide you with 10% of the order price of the delayed compensation of the goods. We will do our best to ensure that the goods arrive on time.

If you have any questions about the shipping policy, please contact us at support@kneson.com

 

Q&A

How long will it take to receive my order?

• You can view the order date and refer to the relevant shipping time information.

• You can also track your order. See “How do I track my order?” for details.

• Generally, your order will be delivered within two months (depending on your shipping address and the product you take). If not, contact our customer service team at support@kneson.com for updates.

How can I track my order?

• Once your order has been shipped, you will receive an email containing the tracking number.

• Click this link https://www.17track.net/enand then enter the tracking number.

• You can also contact our customer service team yiyingartlight@gmail.com for the latest logistics information.

Do you ship to my country?

We ship to most countries. If you are not sure whether we ship to your country,, please contact us for inquiries: yiyingartlight@gmail.com

Do I need to pay customs duties? If so, how much will it cost?

• The possibility of tariffs may will exist only when the max side length of a parcel is more than 60cm. Generally, this possibility is around 5%.

• If we do this, we will cover 20% of that amount.

for the latest logistics information.

Do you ship to my country?

We ship to most countries. If you are not sure whether we ship to your country,, please contact us for inquiries: support@kneson.com

Do I need to pay customs duties? If so, how much will it cost?

• The possibility of tariffs may will exist only when the max side length of a parcel is more than 60cm. Generally, this possibility is around 5%.

• If we do this, we will cover 20% of that amount.